General Terms and Conditions as of 19/01/2021


Slow Control SAS (hereinafter referred to as “Slow Control”) markets certain products in the following countries:

The entire European Union (EU) and the European Economic Area (EEA);

Anxious to always better meet the expectations of its customers, Slow Control wanted to set up, parallel to the sales outlets where its products are also sold, a remote sales network by electronic means (Internet).

The system thus put in place, which assumes an active approach on the part of the customer, is in every respect in conformity with the requirements of distance selling and, in particular, by articles L. 111-1, L.112-1 and L. 221-1 et seq. of the Consumer Code.

The use of the distance selling process described in these General Terms and Conditions of Sale is reserved for consumers only, as defined by law and case law, acting exclusively for their own account and domiciled in one of the territories listed above.

Article 1: Scope

These General Terms and Conditions of Sale are applicable to all sales of Slow Control packs concluded via the merchant website accessible on the website for delivery within the territories listed above only.

As a result, the customer declares to have read these General Terms and Conditions of Sale before placing his order. The validation of his order is therefore acceptance without restriction or reservation of the present General Conditions of Sale.

Article 2: Author of the offer

Slow Control

SAS with a capital of 323,321 euros,

Registered in the Trade and Companies Register of Saint Denis under number 504 310 962 00023

Headquarters is located 38 dead battery 97460 Saint Paul

Email address:

Article 3: Conditions of the order of articles

To place an order on the Site, the customer must be of age, have his habitual residence in a country forming part of the territories listed above, have the legal capacity and hold a credit card as defined in article 5 below. Orders will be accepted within the limits of available stocks.

For this purpose, the customer is informed at the time of the order taking, either by the Customer Relations Service, or on the information page of the Site describing each of the articles:

the availability of the article; or
in the event of temporary unavailability of the article, the possibility of ordering it for later delivery within the time specified on this occasion.

If, despite the vigilance of Slow Control, the items ordered are no longer available, Slow Control will inform the customer by e-mail as soon as possible. In the event of a debit or payment for the ordering of an unavailable item, Slow Control undertakes to reimburse the Customer within fifteen (15) days.

The customer agrees that all information communicated to Slow Control by the Customer Relations Department or on the Site as part of the order complies with these terms and conditions, complete, accurate and up to date. Failing this, Slow Control reserves: (i) the right to cancel the order and the payment altogether or (ii) to make them subject to the communication by the customer of any proof of the information and addresses communicated, to ensure their existence and accuracy.

Article 4: Price

Items are priced in Euros (€), US Dollars ($), Canadian Dollars (C $), British Pound (£), Australian Dollars (AU $), Yen (Yen) or South Won -Korean (₩) in Swiss francs (CHF) and includes all taxes, except for orders to the United States. These prices are exclusive of the flat rate charge for postage and packing, which is the responsibility of the customer, except in the case of a temporary or permanent promotional offer.

Customs charges, if any, will always be borne by the customer.

The prices presented on the site or the online store are final. They are guaranteed subject to typographical or printing error.

Prices can be changed at any time, without notice and especially in case of change of tax or economic data. Items will be billed based on the rates in effect at the time of registration of the order

Article 5: Terms of payment

Payment of the customer’s purchases can be made by credit card (accepted cards “CB” network, Visa, Eurocard / Mastercard, American Express), by Paypal.

In case of payment by credit card, the credit card of the customer is debited at the time of the preparation of the order.

To this end, the customer guarantees to Slow Control, when ordering via the Internet, that he is the holder of the bank card and that the name appearing on this bank card to be debited is his own and then communicates, in an environment secure on the Internet, the number and expiry date on the front of his credit card and the numbers of the visual cryptogram on the back (or the front) of his credit card.

In the event that, for any reason (opposition, refusal of the issuing center…), the debit of the amounts due by the customer would prove impossible, the process of buying on the Internet canceled.

In the event of a successful transaction, an invoice will be sent to the e-mail address indicated during the order. It is established according to the tariff in force on the day of the passage of the order. Slow Control disclaims any responsibility for errors in entries.

Article 6: Delivery

In accordance with the provisions of the Consumer Code, the delivery of the items ordered will be made within the deadlines communicated by Slow Control and, in the absence of any indication, in any case no later than thirty (30) days from the date of order., subject to full payment of the price.

Any delays communicated by Slow Control will only be indicative. If, during delivery, the external appearance of the package is not perfect, the customer will proceed to its opening in the presence of the carrier to check the condition of the item. In the event of damage to the article, the customer will immediately inform the Customer Relations Department by sending an email to the following address: Any request can be made in French, English, Spanish, German or Italian.

Article 7: Cancellation of an untreated order

There is a period of four (4) hours between the validation of an order on our site and the transmission of relevant information to the carrier. Once this information is transmitted and processed, the cancellation of the order becomes impossible. Thus, if, after placing his order on our site, the customer wishes to cancel and be reimbursed immediately, he must notify us within the aforementioned period, by sending an email to the following address: Any request for cancellation after the deadline will be inadmissible and any return costs will be borne by the customer.

Article 8: Right of withdrawal

Slow Control intends that those of its customers who are not satisfied with the items ordered may exercise the right of withdrawal provided for by Article L. 221-18 of the Consumer Code under the best conditions.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal can not be exercised for orders relating to:

the supply of goods made to the consumer’s specifications or clearly personalized; or

the supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection.

The customer must, within fourteen (14) days of delivery, signal his / her prior wish to Slow Control Customer Service at and return the relevant article to the following address: Slow Control – 9 rue du Prieure – 95290 L’Isle Adam for any order destined for Europe. The refund will be made within fourteen (14) days of receipt by Slow Control of returned items.

Please find a model withdrawal form here.

In any case, the customer must return the items delivered in their original packaging, complete (batteries, manuals…) and indicate the order number and the name under which the order was made. Items returned incomplete, damaged, damaged, soiled or in any other state that would reasonably indicate that they were used or worn, will not be refunded or exchanged and will be returned.

The direct costs of returning the item will be borne by the customer, unless Slow Control has delivered a product that proves to be defective or different from the item ordered. It will be up to the customer to arrange the proof of this return, which supposes that the articles will have to be returned by registered mail, or by any other mean giving certain date.

The reimbursement of the sums paid for the item (s) returned (s) will be made, depending on the method of payment of items, by crediting the customer’s bank account corresponding to the credit card used for payment or transfer on the customer’s bank account. Pursuant to Article L.221-24 of the Consumer Code, additional costs paid by the customer and linked to the choice of a specific delivery method will not be reimbursed.

Beyond the period of 14 (fourteen) days from delivery, the goods will not be taken back or refunded.

The provisions of this article (including the extension of the right of withdrawal until 14 (fourteen) days) apply only to purchases made on the site Any other customer who has purchased his Slow Control package through a commercial partner (a third party website, a physical store, etc.) will be subject to the Merchant’s General Terms and Conditions. However, this clause does not prejudice the customer’s ability to exercise its rights under Articles 217-4 et seq. of the Consumer Code as regards the legal guarantee of conformity, listed in Article 11 below.

Article 9: Obligation of the parties

Slow Control, in the case of acceptance of an order, undertakes to sell and deliver to the Customer the products ordered by the latter in the manner specified above.

Slow Control undertakes to check that the products comply with the European regulations in force.

The Customer undertakes to indicate to Slow Control an address to which delivery can be made. The information of personal information (name, address, telephone, address of the electronic mail…) collected for the purpose of the conclusion of the contract of sale is obligatory. This information is essential for the processing and delivery of orders and the preparation of invoices. The lack of information leads to the non-validation of the order. In case of error in providing this information, Slow Control can not be held responsible for failure to deliver the product. In this case, the customer remains responsible for the payment.

In case of supply of an incomplete address causing impossibility of delivery by the transport provider, the Customer will have to pay the delivery costs corresponding to the return of his order.

Article 10: Liability

While providing the greatest care and accuracy to the posting of information on the site, Slow Control can not be held responsible for non-substantial errors that may occur. Similarly, although the photographs and other reproductions of the articles faithfully represent them on the site – and this, within the limits of the technique and in the respect of the best standards of the market -, these can nevertheless present non-substantial errors, which the customer recognizes and accepts.

In addition, Slow Control can not be held responsible:

– interruptions or delays recorded by the Customer Relations Department or on the Site due to the performance of maintenance work, technical failures, a case of force majeure, due to third parties or any circumstances whatever they may be be, independently of his will; and

– the impossibility of the customer to contact the Customer Relations Department and / or to temporarily access the Site, due to facts beyond his control, such as: the cases of computer breakdown, internet network, hardware failure reception of said internet network, etc.

Article 11: Legal guarantee of conformity

Any Slow Control package (whether purchased on or through a commercial partner) is covered by the legal warranty against defects in materials and workmanship under normal conditions of use for a period of twenty four (24) months. Any return of the product under the aforementioned warranty must be subject to prior approval by Slow Control. To this end, the Customer will contact the Slow Control after-sales service, by sending an email to Slow Control then undertakes to send, at its expense, the Customer a product in good working order. In the event of out of stock and inability to repair the Product, the Customer will be offered a similar Product or the refund of the original Product.

Article 12: Personal Data

The customer agrees that all information communicated to Slow Control by the Customer Relations Department or on the Site as part of the order complies with these terms and conditions, complete, accurate and up to date.

Failing this, Slow Control reserves: (i) the right to cancel the order and the payment altogether or (ii) to make them subject to the communication by the customer of any proof of the information and addresses communicated, to ensure their existence and accuracy.

It is reminded that when ordering, Slow Control collects the following personal data: identity, e-mail address, telephone number, customer’s usual address, delivery address and means of payment. These data are necessary for the processing of the order and may be communicated to the Slow Control contractual partners involved in the execution of the order (in particular, intermediaries for the payment of orders such as banking institutions). We invite you to review our Privacy Policy for more information.

In accordance with the Data Protection Act of 6 January 1978, the Customer has the right to access, modify, rectify and delete personal data concerning him. If the Customer wishes to exercise this right, it is sufficient for him to write to Slow Control – 59 rue des petits champs – 75001 Paris, indicating his name, first names, address and details of the request.

Slow Control reserves the right to collect data on the Client by the use of cookies to improve the personalized service for the user.

Article 13: Validity of the general conditions of sale

The invalidity or inapplicability of any of the clauses of these general conditions of sale or the special conditions will not affect the application or the validity of the other clauses of the general conditions of sale. This clause will then be replaced by the closest possible layout.

Article 14: Force majeure

The execution by Slow Control of all or part of its obligations will be suspended in case of occurrence of a fortuitous event or force majeure within the meaning of article 1218 of the Civil Code which would prevent or delay its execution. inform the client of such a fortuitous event or force majeure within seven (7) days of its occurrence. In the event that this suspension of the execution of the obligations of Slow Control continues beyond a period of fifteen (15) days, the customer will then have the possibility to cancel the order in progress and it will then proceed to its refund by Slow Control as soon as possible by crediting the customer’s bank account.

Article 15: Applicable law and competent court

These general conditions of sale are governed exclusively by French law.
The commercial courts of Paris are only competent in case of dispute or dispute concerning them.